#mtpcon Digital Americas

FAQ

14-15 July

General FAQs  |  Ticket Holder FAQs

General FAQs

 

When is #mtpcon Digital Americas happening?

This event took place on July 14th and 15th.

Can I get an event ticket without membership?

All #mtpcon Digital tickets came with an annual Mind the Product membership. This gives you access to premium editorial (including recordings of all #mtpcon Digital talks), even more interaction with product experts, and the opportunity to connect with peers tackling similar challenges to you – 365 days of the year.

Who is speaking at the conference?

You can see our impressive line-up of speakers here. 

Will you release the topics that will be presented before the conference?

Yes. All session titles were announced before the conference – check out the schedule here.

What tech setup will I need to take part in the event?

Our event platform means you don’t need to download anything, everything will be in your browser. That does mean that we strongly recommend you use the latest versions of Chrome or Firefox – sadly Microsoft Edge and Safari don’t support the latest innovations in WebRTC that enable us to keep everything in the browser. You may also experience connection issues if you are connecting to our event platform using a VPN.

Has this event replaced #mtpcon San Francisco 2021?

Due to the continued global restrictions, we our in-person conference, #mtpcon San Francisco, online and ran #mtpcon Digital Americas on 14th and 15th July 2021.

Do you offer discounts for students, startups, non-profits, etc?

We do not provide any discounts. We receive a high number of requests for discounts from charities, non-profits, students, start-ups and small businesses. As a small business ourselves, we simply cannot accommodate all requests and we do not feel it is our place to judge who should benefit. We have priced #mtpcon Digital lower than our in-person conferences to reflect the alternative model but feel the value is accurately represented in the price.

Can I pay by invoice?

As we are a small team we only offer payment by invoice if you are buying 5 tickets or more due to the additional overhead. Please also note that no tickets are held/issued until payment of the invoice has been received. Request to pay by invoice by emailing tickets@mindtheproduct.com.

Please note:

  • Tickets are not held until payment has been made – there are no exceptions to this.
  • We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements.
  • We do not fill in supplier detail forms for ticket invoices – if you cannot find the details you require on our website, please email tickets@mindtheproduct.com

 

Ticket Holder FAQs

 

How will I receive my ticket/event access instructions?

We sent event access instructions to ticket holders from Wednesday, July 7.

When do I get access to my membership?

We have sent all ticket holders an email invite with an access code and instructions on how to sign up. Activation details were also included in all pre-event emails. If you’ve not received your access info then please let us know. Once you’ve activated your membership, you’ll have access to all #mtpcon Digital talk videos and write-ups when they are ready, as well as all other membership perks.

What tech setup will I need to take part in the event?

Our event platform means you don’t need to download anything, everything will be in your browser. That does mean that we strongly recommend you use the latest versions of Chrome or Firefox – sadly Microsoft Edge and Safari don’t support the latest innovations in WebRTC that enable us to keep everything in the browser. You may also experience connection issues if you are connecting to our event platform using a VPN.

How do I use Hopin?

Hopin is easy to use and we hope you’ll have no trouble finding your way around the different areas, but sometimes, seeing is believing! So, for anyone who’d like to take a quick tour, check out our step-by-step walkthrough video.

Where can I see the schedule?

  • Before the event: The best place to see the event schedule before the event is on our website.
  • During the event: The best place to see the event schedule during the event is on the Reception page in Hopin. We’ll also use the Reception area to tell you what’s currently live.

What does it mean if there’s nothing happening on the Keynote Stage?
Only our keynote talks and Q&As take place on the Keynote Stage. When there’s nothing on the Keynote Stage there will be plenty happening elsewhere. To check when the next keynote talk will start, go to the schedule on the Reception page.

Is the event content recorded?

Yes! All of our keynotes and breakout sessions were recorded and shared with Prioritised and MTP Leader members after the event (membership is included with all #mtpcon Digital event tickets). As a Mind the Product member you can access all of the keynote and session videos in our #mtpcon Video Library from Friday 16th July.

Please note: Roundtable discussions, speed networking sessions, and socials are not recorded.

Can I change the name or other details on my tickets?

Yes, but only the person who purchased the tickets can make these changes on Eventbrite. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your online event profile! Just login to Eventbrite and make the changes, following these instructions. If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us at tickets@mindtheproduct.com and we will help you make the updates.

Can I get a refund?

We offer a full refund up to one month before the event. Simply log in to Eventbrite and request the refund following these instructions. Only the person who purchased the tickets can request a refund.

For more information see our full event FAQ, our privacy policy, our Terms & Conditions, and our Code of Conduct.