Pre-Workshop Activity: Q&A

During the workshop, you will be working on your own map.


Because maps can be used in so many ways, and because the class is small enough to support extensive group discussions, we feel the best way to help everyone apply systems thinking and visualisation is for all attendees to work through their own challenges.


Please complete the activity below in advance to ensure you can make the most of the workshop and your trainer. If you’re unable to complete this before the workshop, that’s ok but please be aware that some activities on the day might simply take you a little longer.


This activity should take 30 minutes or less to complete.

Define the Problem, Friction Point, or Challenge

Please come to the workshop ready to work through a current (or past) challenge, problem or friction point. These can be simple, for example:

  • A process that isn’t quite working
  • A user flow that gets stuck
  • An alignment challenge

Once you’ve picked your problem, friction point, or challenge please add it to the ‘Defining the Problem’ section of your workshop Mural board before the workshop – we’ll send the Mural link to you one week before your workshop. Look out for the email with the subject line: Your Mind the Product Mapping workshop info


When thinking about what problem or challenge to tackle, also consider the intended goal of working through this challenge — what is the ideal outcome? We recommend noting this down somewhere you’ll be able to access on the day.


Need some help?

If you are unsure of which challenge to choose, we ask that you take some time to consider the following questions:

  • How much do you understand about your customer’s current experience of your product?
  • List 3-5 areas where you wish you had more information about your customer’s current experience
  • How well do you understand how parts of your organisation work together?
  • How well does your organisation understand dependencies between departments?
  • What are the other forces that influence your product or organisation?