Senior Product Manager – Internal Operations

Hexarad is a healthcare company, and we’re leading the way with our cutting-edge solutions for transforming the patient diagnostic imaging pathway.  As one of the UK’s fastest-growing scale-ups, we were recognised • as one of the UK’s best places to work in Tech 2023 • by the UK Prime Minister as a Future Fifty company in 2025 • as one of Time Magazine’s World Top HealthTech Companies of 2025 We offer teleradiology services.  But we are not just teleradiology.  We are Hexarad. This means we partner with the NHS and private facilities to solve the problems that get in the way of our shared mission to deliver fast and accurate diagnoses for everyone, everywhere. Without timely diagnoses, there are no cures, and there are fewer savoured moments with loved ones. So we go beyond providing teleradiology capacity.  If there are blockers to the mission, we ask “why not,” rather than “why,” and innovate to solutions that are well ahead of the marketplace.  We are leaders, not laggards.  We don’t run when it gets hard; we aren’t afraid of working with customers in the midst of technology migrations, changes, uncertainty or when things get difficult.  We are in the trenches with our customers. We have sat and continue to work, where they are now. This has led us to create the only end-to-end platform in the UK that provides solutions for every stage of a patient’s diagnostic journey, whether diagnosed by our radiologists and clinical teams, or the those of our clients. Founded and led by team of NHS consultant radiologists, our team consists of radiologists, doctors, surgeons, non-clinicians, product people and technologists, who have come together to solve the hard problems that prevent patients from being diagnosed quickly. We are looking for a colleague to join what is truly a mission, without the false hype. The Role  We are looking for a Senior Product Manager for internal operations.  We have built an engine to run the day-to-day operations of our teleradiology business.  It is highly complex, and leverages a logistics-like DNA, algorithms, ML and LLM to support our operations, finance, customer success and other teams who are on the front lines of ensuring patient diagnostic orders are handled at the highest quality and speed.  It requires someone to focus on execution of the relevant strategic initiatives and roadmap items as set by the Head of Product.  This role reports to the Head of Product. Day to day you might….  •  Focus on understanding your operations users, and spotting problems and opportunities to improve value for them, our clients and ultimately patients. • Formulate hypotheses and gather insights through interviews, prototypes, experiments and data. • Enforce the discipline of keeping the focus on the problems that are being solved as an underlying basis for shaping product decisions, prioritisation, resource allocation and measuring value.  This will be the hardest – there are a lot of must and should dos (never mind the could dos and nice to haves) that still require hard decisions against time and capacity. • Ensure delivery of items on the product roadmap at pace, track progress and continuously refine priorities. • Collaborate with engineering on technically complex areas • Collaborate with other product managers to ensure the operations platform supports diagnostic quality, revenue and growth goals. • Set and leverage KPIs to know what success looks like and to spot when things are not going to plan • Model excellence in product management and delivering against the core mission in alignment with company values. Table stakes, You have  • 5+ years in product manager roles with solid foundations in agile, lean, user-centric thinking, user research and discovery, data analysis, and UX-focused design. • 5+ years in high-performance SaaS B2B workflow and/or internal operations platforms. • You have the ability to execute at direction and collaborate with other product managers where work may have cross-area impacts be intellectually honest about what’s working and not working, and make adjustments or pivots in a timely manner based on reasonable hypotheses toggle between the big picture and the details, the analytical and creative understand complexities, but communicate those complexities in a simple manner triage and adapt flexibly in the face of the unexpected, and to keep focus on priorities adeptly navigate complex technical and data issues separate AI-buzz and flash from AI applications that offer step-change value creation deliver well organised and effective written and oral communication explain your thinking and decisions so that stakeholders and colleagues outside the product organisation understand the nexus to the mission, solving problems for customers and users, and commercial goals. be receptive to and incorporate feedback be flexible in tooling and ways of working, prioritising effective outcomes Nice to have • experience grounded in the hard skills of UX design, prototyping, user research and data analysis. • Clinical, NHS or radiology experience. Ways of working • Flexible hybrid working environment • Meet up in our London Bridge office for in-person collaboration and vibing Why you should join us… • Because you can be part of one of the most recognised, disruptive health tech companies in the UK • Because the work is meaningful, you’ll gain great experience and you’ll enjoy it, even when it’s hard • Competitive salary based on experience and skills • Private cover, pension and holiday entitlement (20 days + 8 bank holidays for full time employees) • Personal and professional growth as part of a fast-growing team of experts. • Learning and development opportunities with a training budget. • The best tech equipment to do your job. • Regular team events. • Corporate perks including snack boxes posted to your home.  We love these! You will not love this role if you…  • Are uncomfortable with a fast-paced environment and ambiguity • Do not prioritise excellence (as distinct from perfection) and successful outcomes • Are not intellectually honest about the quality of delivery and outcomes • See mistakes and failures as the end, rather than opportunities to learn, do better and turn them into win • Are not committed to Hexarad’s lived values. Who we are • Our 4 co-founders are all NHS-trained consultant radiologists.  Being clinically-led comes out in our Hexarad’s lived values.values, ultimately the company exists to improve patient outcomes. • We act with integrity.  Everyone is empowered to shout about it if they think we are not meeting this ideal.  We improve daily. • We optimise for team effectiveness, and tech innovation is vital for that.  Where we can have a computer take care of the boring repetitive task, we will. • We come from diverse backgrounds, equality is not just a woolly ideal for us.  It makes us better at solving problems and more likely to succeed. Join us and be a part of a team that’s making a real impact on healthcare. It’s not just teleradiology. It’s Hexarad. Ensuring fast and accurate diagnoses, for everyone, everywhere.  Apply now by submitting your CV or contact us at product@hexarad.com