About this role
American Specialty Health Incorporated is seeking a Product Manager II-Clinical Platforms to join our Product department. At American Specialty Health, we are committed to improving the health of our members, reducing the cost of care, and enhancing their experience. Our mission begins with empowering the teams behind the scenes. In this role, you will have a direct impact on enhancing the daily experiences of the people who drive our business. Reporting to the Chief Product Officer, you will lead with empathy, collaborate across departments, and contribute to refining our systems for better efficiency and effectiveness. If you are passionate about transforming complex systems into streamlined, functional solutions, we encourage you to apply.
The primary purpose of this position is to support the Clinical business by managing internal tools and platforms, ensuring alignment with company goals, productivity enhancement, and operational efficiency, while collaborating with product delivery teams and employing a systems thinking approach.
Responsibilities
Leads the discovery, documentation, and optimization of internal systems that support the clinical business, including enrollment, eligibility, reimbursements, member support workflows, and partner integrations.
Identifies, manages, and prioritizes cross team priorities.
Facilitates workshops and collaborative sessions with internal users to identify pain points and inefficiencies.
Develops detailed process maps, user journeys, and documentation to align stakeholders and highlight opportunities for improvement.
Translates insights into comprehensive product requirements, user stories, and acceptance criteria for engineering teams.
Owns and prioritizes the internal platform backlog, focusing on initiatives that enhance frontline productivity and member/client satisfaction.
Collaborates closely with engineering, user experience design, product ownership, operations, and compliance teams to ensure timely and high-quality delivery of platform enhancements.
Defines and monitors success metrics related to tool adoption, process efficiency, and support team enablement.
Serves as the subject matter expert for key internal applications within the clinical business ecosystem.
Partners across different teams and departments as needed to coordinate delivery plans, testing, training and support.
Partners closely with engineering, user experience, customer experience strategy, and design teams to ensure quality and consistency of experience.
Incorporates stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.
Drives the adoption of new tools and system enhancements through effective documentation, stakeholder training, and change management strategies.
Communicates clearly and consistently across all levels of the organization, from frontline staff to executive leadership.
Advocates for the importance of systems thinking and internal user experience throughout the organization.
Qualifications
Bachelor’s Degree in Computer Science, Information Systems, related field, or equivalent experience. If equivalent experience, high school diploma required.
3 years experience working as a Product Manager, Product Owner or Business Analyst required.
Demonstrated experience in improving complex systems or internal platforms required.
In-depth knowledge of agile process and principles. (High proficiency)
Outstanding communication, presentation and leadership skills. (High proficiency)
Exceptional communication and facilitation skills, capable of driving clarity across both technical and non-technical teams.
Strong passion for system design, process optimization, and identifying root causes of inefficiencies.
Empathy for frontline workers and a commitment to improving the tools they utilize daily.
Excellent organizational and documentation skills; adept at writing, mapping, and visually articulating complex workflows.
Proven ability to lead product discovery, establish priorities, and deliver results in Agile environments.
Skilled in identifying trade-offs and achieving alignment in complex, cross-functional settings.
Familiarity with internal platform components such as CRM tools, support ticketing systems, partner portals, data pipelines, and cloud infrastructure.
Analytical mindset with the ability to define metrics, track success, and iterate quickly.
Comfortable navigating ambiguity and bringing structure to evolving systems and teams.
Core Competencies
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.
