Lead Product Manager, B2B/B2B2C Platform
Posted January 9, 2026
About this role
We are building a modern, scalable scheduling and operations platform serving academies (starting with cricket, ping pong, gymnastics) and public sector Parks & Recreation (cities/counties). Our product spans facility/resource booking → program enrollment → coaching sessions, with Stripe payments, role-based admin, and mobile-first workflows for coaches/field staff. We’re hiring a Product Manager to own discovery-to-delivery execution for core experiences, translate service blueprints into shipped functionality, and build a roadmap discipline that keeps a 500+ feature backlog coherent, measurable, and deliverable.
What you’ll own (responsibilities)
Product strategy & roadmap
Own the Phase 1 (US) roadmap across two go-to-market motions:
Academies (B2B): subscription model; end users (parents/coaches/students) pay $0 for access
Parks & Rec (Gov): annual subscription + transactional convenience fees
Drive prioritization using a structured framework (RICE, WSJF, or comparable) tied to business outcomes:
activation, booking conversion, utilization, no-show reduction, payment success, retention
Service design to delivery (people + process + tech)
Convert service blueprints (e.g., Parent enroll → coaching sessions → athlete mgmt and Facility/lane rental) into:
epics, user stories, acceptance criteria, phasing (v1.0/v1.5/v2.0), and release plans
Ensure the product works for multi-role operations:
admin/front desk, coaches, parents/guardians, city/county staff, finance/support
Cross-functional leadership
Partner with Design to ensure:
consistent design system usage, scalable interaction patterns, and parity decisions (mobile vs web)
Partner with Engineering/Architecture to:
define system requirements, data model implications, quality bars (security, audit, uptime), and integration boundaries
Partner with GTM/Customer Success to:
shape packaging, onboarding, rollout playbooks, and reference deployments
Delivery management and quality
Run sprint planning/grooming with Engineering; keep scope realistic and measurable
Own release readiness:
instrumentation, QA criteria, documentation, training materials, rollout risk plans
Establish product analytics and feedback loops:
dashboards, cohort analysis, funnel analysis, support ticket trends
What success looks like (first 90 days)
Roadmap clarity: a rational v1.0/v1.5/v2.0 plan that aligns to booking priority (Facility → Program → Coaching)
Two flagship journeys fully specified and in delivery:
Academy: parent/guardian enroll → membership → book coaching → session summary
Parks/Rec: facility reservation/permit → checkout → receipt/refund → comms
A working product cadence: weekly triage, biweekly planning, monthly roadmap review, quarterly OKR planning
Traceability: every top initiative links to customer evidence, acceptance criteria, and measurable KPI
Must-have qualifications
5–10+ years Product Management experience in SaaS or platforms
Demonstrated work on at least one of:
scheduling/booking systems, marketplaces, operational tools, membership management, payments-heavy flows
Strong ability to write:
PRDs, epics/stories, BDD-style acceptance criteria, edge case and risk specs
Proven cross-functional leadership with design and engineering
Data fluency: defines KPIs, sets up instrumentation requirements, runs experiments when appropriate
Nice-to-have qualifications
Experience selling/implementing products in public sector procurement environments
Experience with Stripe payment flows, refunds, disputes, tax/fee disclosure
Experience with role-based access control UX (permissions/admin console)
Domain exposure to sports/fitness/youth development operations
Working style (what this role requires)
Systems thinker: can keep a large feature inventory coherent
Pragmatic: ships iteratively; can cut scope without losing product integrity
Detail-oriented: quality in edge cases, states, and parity decisions
Clear communicator: strong written and verbal executive updates
