Will Mind the Product cancel any upcoming conferences or workshops due to the Coronavirus?
We understand the concern around cancelling events due to the Coronavirus. We run two main types of events – our larger conferences which host between 500 – 1800 attendees and our public workshops which host groups of 10-25.
We have no plans to cancel any of our large-scale conferences at this time. We are paying close attention to government and World Health Organisation (WHO) advisories and are aware that if we get close to the event and local government bans large scale gatherings we might be forced to cancel – in this instance, we will refund all attendees. Please note we cannot be liable for any travel costs or expenses incurred so please ensure you have the correct cover when making travel bookings.
Due to recent government announcements, we have taken the decision to cancel some of our upcoming public workshops and are exploring the possibility of replacing these with a remote interactive training. We will be sharing more information on this change of format very soon.
Can I request a refund for my conference/workshop ticket?
You may request a refund to any of our events within the refund deadline. If you are unable to attend due to illness or company travel bans after the refund deadline, we will not be able to accommodate the refund request.
As always, we treat requests after refund deadlines on a case-by-case basis.
What is the deadline to request a refund?
Mind the Product’s refund policy, as per our Terms and Conditions, states that you may cancel your ticket for a full refund up to one month before the date of the event.
However, in light of the Coronavirus, we will be offering temporary flexibility on the time period in which you can request a refund. Until further notice, you may cancel any tickets to a Mind the Product workshop or conference, up to two weeks before the event. Cancellations made before the two-week deadline will receive a refund.
What if my company sets a travel ban?
If your company sets a travel ban after the 2-week refund deadline but we continue with the event, we will be unable to refund your ticket. We are happy for you to transfer your ticket to a local colleague, but unfortunately, we cannot accommodate individual company travel bans.
If I feel unwell and choose not to attend can I get a refund?
As would be the case under normal circumstances, we strongly urge anyone who does not feel well, to not attend our events. Please be respectful of others and sensible about your own well-being. We will be unable to offer a refund should you not attend because you do not feel unwell.