Will Mind the Product cancel any upcoming conferences or workshops due to the Coronavirus?
We understand the concern around cancelling events due to the Coronavirus. We run two main types of events – our larger conferences which host between 500 – 1800 attendees and our public workshops which host groups of 10-25.
#mtpEngage Hamburg (June 2020)
We are aware of the recent announcement which bans large scale events in Germany until the end of August, and as such are extremely sad that MTP Engage Hamburg 2020 will not take place this June as initially planned (this includes our pre-conference workshops and Leadership Forum).
Ticket holders have now been contacted via email with regards to how you would like to manage your current bookings, including:
- Deferring your ticket/s to next year’s conference (MTP Engage Hamburg 2021)
- Transferring your ticket/s to alternative digital options, or
- Requesting a refund
Thanks for your patience so far, as we’ve worked to arrange these alternatives.
#mtpcon San Francisco (July 2021)
We are still working towards delivering you an excellent learning and networking event in San Francisco this summer, however, due to the Coronavirus outbreak we are currently considering alternative options for San Fransisco which we will communicate in due course. In the event that #mtpcon San Francisco is cancelled, we will communicate further updates on any cancellations and issue full refunds to ticket holders.
#mtpcon London (October 2020)
We have no plans to cancel our London 2020 conference at this time and tickets are still on sale. Although large-scale gatherings are not being run at this time in the UK, it is simply too early to make a call on cancelling this event.
If we get close to the event and are forced to cancel, we will refund all attendees. Please note, we cannot be liable for any travel costs or expenses incurred so please ensure you have the correct cover when making travel bookings.
Due to the Covid-19 outbreak, we have now cancelled all of our in-person standalone workshops which were due to take place in April and May. We have now started delivering the same value via a new remote interactive format.
We will be sharing more information on our remote topics soon. If you are interested in taking part in a remote workshop, please register your interest by completing our quick form and we will get in touch with more details when we have them.
If you are a ticket holder for our July workshops, please sit tight for now! The situation is still developing but we’ll be in touch once we know more.
Can I request a refund for my conference/workshop ticket?
You may request a refund to any of our events within the refund deadline. If you are unable to attend due to illness or company travel bans after the refund deadline, we will not be able to accommodate the refund request.
As always, we treat requests after refund deadlines on a case-by-case basis.
What is the deadline to request a refund?
Mind the Product’s refund policy, as per our Terms and Conditions, states that you may cancel your ticket for a full refund up to one month before the date of the event.
However, in light of the Coronavirus, we will be offering temporary flexibility on the time period in which you can request a refund. Until further notice, you may cancel any tickets to a Mind the Product workshop or conference, up to two weeks before the event. Cancellations made before the two-week deadline will receive a refund.
If I feel unwell and choose not to attend a future event, can I get a refund?
If the situation improves and we are running our events in the coming months, as would be the case under normal circumstances, we strongly urge anyone who does not feel well, to not attend our events. Please be respectful of others and sensible about your own well-being. We will be unable to offer a refund should you not attend because you do not feel unwell.
Will Mind the Product events be live-streamed?
We are currently exploring alternative formats for our content and training. At this time, we do not believe that live-streaming our conferences in full is the answer, however, we are looking into unique formats and content presentations to address this audience and will announce any updates in due course.
Will more Mind the Product events be cancelled?
As the Coronavirus situation unfolds we are (and will continue to) follow the advice of the government and local health authorities to ensure that our events are run with the best interests of all those involved, in mind. We will also be working closely with our venues and will act accordingly.
If and when events are cancelled, ticket holders will be contacted directly with more information.