Can I change the details on my tickets?
Yes, but only the person who purchased the ticket can make these changes on Eventbrite. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your online event profile and/or in-person badge!
To do this, log in to Eventbrite and make the changes, following these instructions. If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us on firstname.lastname@example.org and we will help you make the updates.
Can I get a refund?
We offer a full refund up to one month before all of our events (with the exception of our remote, expert-led workshops which have a refund deadline of two weeks). Simply log in to Eventbrite and request the refund following these instructions. As with changes, only the person who purchased the tickets can request a refund.
Can I pay for my ticket(s) by invoice?
We require a minimum order of 3 tickets or more to issue an invoice. Early Bird conference tickets cannot be purchased by invoice. Please also note that no tickets are held/issued until payment of the invoice has been received. Request to pay by invoice by emailing email@example.com
- Tickets are not held until payment has been made – there are no exceptions to this.
- We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements.
- We do not fill in supplier detail forms for ticket invoices – if you cannot find details you require on our website – please ask.
Please note: Ticket transfers are not possible for invite-only events such as our Leadership Meetups and Forums. If you need to update any of your own details (Twitter handle, job title etc) for these types of events please contact us on firstname.lastname@example.org and we will help you make the updates.
Do you offer discounts for students, startups, non-profits, etc?
The only discounts we offer are the Early Bird conference tickets (limit one ticket per order), which sell out in a matter of minutes, and the group discounts on General Release conference tickets where we do a 10% discount on 10 or more tickets. The ticket limit for purchasing online is 25. If you require more than 25 tickets please email us at email@example.com. Team Discount does not apply to our Early Bird or Last Chance tickets. We do not have any discounts available for group purchases of our workshops or Leadership Forum.
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