Can I request a refund for my conference/workshop ticket?
You may request a refund to any of our events within the refund deadline. If you are unable to attend due to illness or company travel bans after the refund deadline, we will not be able to accommodate the refund request.
As always, we treat requests after refund deadlines on a case-by-case basis.
What is the deadline to request a refund?
Mind the Product’s refund policy, as per our Terms and Conditions, states that you may cancel your ticket for a full refund up to one month before the date of the event.
However, in light of the Coronavirus, we will be offering temporary flexibility on the time period in which you can request a refund. Until further notice, you may cancel any tickets to a Mind the Product workshop or conference, up to two weeks before the event. Cancellations made before the two-week deadline will receive a refund.
If I feel unwell and choose not to attend a future event, can I get a refund?
If the situation improves and we are running our events in the coming months, as would be the case under normal circumstances, we strongly urge anyone who does not feel well, to not attend our events. Please be respectful of others and sensible about your own well-being. We will be unable to offer a refund should you not attend because you do not feel unwell.
Will Mind the Product events be live-streamed?
while we’ll bring back some of our in-person events when we can, our digital events are here to stay – they’re accessible, affordable, reach product people around the world, and most importantly, our community of product people (you!) love them! Read more about #mtpcon Digital.
Will more Mind the Product events be cancelled?
As the Coronavirus situation unfolds we are (and will continue to) follow the advice of the government and local health authorities to ensure that our events are run with the best interests of all those involved, in mind. We will also be working closely with our venues and will act accordingly.
If and when events are cancelled, ticket holders will be contacted directly with more information.