FAQs

These FAQs apply to the Mind the Product Conferences:

  • Tickets keyboard_arrow_right
    Can I change the details on my tickets?

    Yes, but only the person who purchased the ticket can make these changes on Eventbrite. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your badge!

     

    To do this, log in to Eventbrite and make the changes, following these instructions. If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us on tickets@mindtheproduct.com and we will help you make the updates.

     

    Can I get a refund?

    We offer a full refund up to one month before the conference. Simply log in to Eventbrite and request the refund following these instructions. As with changes, only the person who purchased the tickets can request a refund.

     

    Can I pay for my ticket(s) by invoice?

    As we are a small team we only offer payment by invoice if you are buying 5 tickets or more due to the additional overhead. Early Bird conference tickets cannot be purchased by invoice. Please also note that no tickets are held/issued until payment of the invoice has been received. Request to pay by invoice by emailing tickets@mindtheproduct.com

     

    • Tickets are not held until payment has been made – there are no exceptions to this.
    • We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements.
    • We do not fill in supplier detail forms for ticket invoices – if you cannot find details you require on our website – please ask.

     

    Please note: Ticket transfers are not possible for invite-only events such as our Leadership Meetups and Forums. If you need to update any of your own details (Twitter handle, job title etc) for these types of events please contact us on tickets@mindtheproduct.com and we will help you make the updates.

     

    Do you offer discounts for students, startups, non-profits, etc?

    The only discounts we offer are the Early Bird conference tickets (limit one ticket per order), which sell out in a matter of minutes, and the group discounts on General Release conference tickets where we do a 10% discount on 10 or more tickets. The ticket limit for purchasing online is 25. If you require more than 25 tickets please email us at tickets@mindtheproduct.com. Team Discount does not apply to our Early Bird or Last Chance tickets. We do not have any discounts available for group purchases of our workshops or Leadership Forum.

    To ensure you hear about the Early Bird tickets make sure you are part of our Slack channel and receive our newsletter.

  • Visa Applications keyboard_arrow_right
    Can you create an invitation letter for my visa application?

    Absolutely. Fill in your details here and we will issue you an invitation letter. You will need to have already purchased a ticket for us to send you a letter. If your visa application is rejected for whatever reason, you can still request a refund in alignment with our refund policy.

  • Sponsorship keyboard_arrow_right
    How can I sponsor an event?

    Get in touch with sponsor@mindtheproduct.com for more information!

  • Speaker Information keyboard_arrow_right
    Do you have a call for speakers? How can I get on stage?

    We are always on the lookout for great speakers and research extensively to find the right mix and level of speakers to put on the #mtpcon stage. While we don’t do an open call for speakers, feel free to send us suggestions along with a recent video of a keynote talk. Keep in mind that we get numerous applications and are very selective to ensure we provide the best possible content for our audience. We also regularly check local ProductTanks for standout speakers that we could put on stage.

     

    If you are interested in speaking at ProductTank – contact your local organiser or if you want to submit a speaker suggestion for the conference check out our speaker criteria and apply.

  • At the Event keyboard_arrow_right
    How do I stay up to date and meet people in the community around the conference?

    We have a number of ways for you to meet other attendees and engage with events surrounding the conference. Make sure you read the emails that go out in the lead up to the conference to find out what networking app we are using and for extra events around each conference. Join the #mtpcon channel in our Slack Community to hear what others are doing around the conference or to meet other product people going to the event.

These FAQs apply to Mind the Product conferences and workshops in relation to the Coronavirus:

 

  • Refunds & Travel keyboard_arrow_right
    Will Mind the Product cancel any upcoming conferences or workshops due to the Coronavirus?

    We understand the concern around cancelling events due to the Coronavirus. We run two main types of events – our larger conferences which host between 500 – 1800 attendees and our public workshops which host groups of 10-25.

     

    We have no plans to cancel any of our large-scale conferences at this time. We are paying close attention to government and World Health Organisation (WHO) advisories and are aware that if we get close to the event and local government bans large scale gatherings we might be forced to cancel – in this instance, we will refund all attendees. Please note we cannot be liable for any travel costs or expenses incurred so please ensure you have the correct cover when making travel bookings.

     

    Due to recent government announcements, we have taken the decision to cancel some of our upcoming public workshops and are exploring the possibility of replacing these with a remote interactive training. We will be sharing more information on this change of format very soon.

     

    Can I request a refund for my conference/workshop ticket?

    You may request a refund to any of our events within the refund deadline. If you are unable to attend due to illness or company travel bans after the refund deadline, we will not be able to accommodate the refund request.

     

    As always, we treat requests after refund deadlines on a case-by-case basis.

     

    What is the deadline to request a refund?

    Mind the Product’s refund policy, as per our Terms and Conditions, states that you may cancel your ticket for a full refund up to one month before the date of the event.

     

    However, in light of the Coronavirus, we will be offering temporary flexibility on the time period in which you can request a refund. Until further notice, you may cancel any tickets to a Mind the Product workshop or conference, up to two weeks before the event. Cancellations made before the two-week deadline will receive a refund.

     

    What if my company sets a travel ban?

    If your company sets a travel ban after the 2-week refund deadline but we continue with the event, we will be unable to refund your ticket. We are happy for you to transfer your ticket to a local colleague, but unfortunately, we cannot accommodate individual company travel bans.

     

    If I feel unwell and choose not to attend can I get a refund?

    As would be the case under normal circumstances, we strongly urge anyone who does not feel well, to not attend our events. Please be respectful of others and sensible about your own well-being. We will be unable to offer a refund should you not attend because you do not feel unwell.

     

  • Cancellations & Alternatives keyboard_arrow_right
    Will Mind the Product events be live-streamed?

    We are currently exploring alternative formats for our content and training. At this time, we do not believe that live-streaming our conferences is the answer, however, we are looking into unique formats and content presentations to address this audience.

     

    At this time, the only digital event we have planned is our APAC Digital Event which will be taking place in lieu of our Singapore 2020 conference:

     

    APAC Digital Event

    From the 30th of March until the 3rd of April we will be running a series of online webinars along with unique content specifically targeted at the APAC community to show our continued support despite our Singapore 2020 conference cancellation. Find out more here.

     

    Online Training

    From the 30th of March until the 3rd of April, you will be able to purchase access to an exclusive online training package – Essential Product Skills. The videos will be available for the month with live Q&As taking place every day the week of the 30th of March until the 3rd of April. Learn more here.

     

    Will more Mind the Product events be cancelled?

    As the Coronavirus situation unfolds we are (and will continue to) follow the advice of the government and local health authorities to ensure that our events are run with the best interests of all those involved, in mind. We will also be working closely with our venues and will act accordingly.

    If and when events are cancelled, ticket holders will be contacted directly with more information.

  • Health & Safety keyboard_arrow_right
    What is Mind the Product doing to ensure event environments are safe?

    We are making great efforts to stay informed and up-to-date on the latest advice and recommendations regarding Coronavirus and our events.

     

    We strongly recommend that all of our conference, meetup, and workshop attendees also stay aware of the latest information on the COVID-19 outbreak. You can find useful links on the WHO website and should seek more information through your national and local public health authority.

     

    General guidelines from the World Health Organisation are as follows:

     

    • Clean your hands regularly and thoroughly with a 60%+ alcohol-based hand rub and/or wash them with soap and hot water for a minimum of 20 seconds
    • Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing
    • Avoid touching your eyes, nose and mouth
    • Practice respiratory hygiene – this means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Dispose of used tissues immediately
    • If you have a fever, cough and difficulty breathing, seek medical care early and stay home if you feel unwell
    • If you have a fever, cough and difficulty breathing, seek medical attention and call in advance of visiting a healthcare provider
    • Follow the directions of your local health authority