Will Mind the Product cancel any upcoming conferences or workshops due to the Coronavirus?
We understand the concern around cancelling events due to the Coronavirus. We run two main types of in-person events – our larger conferences which host between 500 – 1800 attendees and our public workshops which host groups of 10-25.
#mtpcon London (October 2020)
Despite the recent easing of restrictions in the UK, the continued constraints around travel, safety, and large gatherings regarding the ongoing COVID-19 situation has led us to a decision. We will be pivoting our in-person conference, #mtpcon London 2020, online this November with the autumn edition of our smash hit event, #mtpcon Digital! And tickets are on sale now!
Having run our first #mtpcon Digital in July, we can confidently say that much of what we love about our in-person events IS actually possible in a digital setting with the right planning and focus – plus a few additional perks which our in-person events can’t even deliver. We will be building on what we’ve learned, iterating, and leaning into the aspects you found most valuable from our summer edition of #mtpcon Digital.
Ticket holders: Conference ticket holders have now been emailed with more information. Workshop and Leadership Forum ticket holders will be contacted via email with further details by the end of w/c August 17th. If you have not heard from us (as per the times stated here) please email us via firstname.lastname@example.org.
Find out more about #mtpcon Digital
Due to the Covid-19 outbreak, we have now cancelled all of our in-person standalone workshops for the foreseeable future. We are now delivering the same value via a new interactive remote format. Buy tickets now.
Can I request a refund for my conference/workshop ticket?
You may request a refund to any of our events within the refund deadline. If you are unable to attend due to illness or company travel bans after the refund deadline, we will not be able to accommodate the refund request.
As always, we treat requests after refund deadlines on a case-by-case basis.
What is the deadline to request a refund?
Mind the Product’s refund policy, as per our Terms and Conditions, states that you may cancel your ticket for a full refund up to one month before the date of the event.
However, in light of the Coronavirus, we will be offering temporary flexibility on the time period in which you can request a refund. Until further notice, you may cancel any tickets to a Mind the Product workshop or conference, up to two weeks before the event. Cancellations made before the two-week deadline will receive a refund.
If I feel unwell and choose not to attend a future event, can I get a refund?
If the situation improves and we are running our events in the coming months, as would be the case under normal circumstances, we strongly urge anyone who does not feel well, to not attend our events. Please be respectful of others and sensible about your own well-being. We will be unable to offer a refund should you not attend because you do not feel unwell.
Will Mind the Product events be live-streamed?
In July, we ran our first-ever online conference event, #mtpcon Digital – a three-day online conference gathering the best minds in our craft to help push it forward. See what people thought!
Will more Mind the Product events be cancelled?
As the Coronavirus situation unfolds we are (and will continue to) follow the advice of the government and local health authorities to ensure that our events are run with the best interests of all those involved, in mind. We will also be working closely with our venues and will act accordingly.
If and when events are cancelled, ticket holders will be contacted directly with more information.