FAQs

These FAQs apply to Mind the Product events:

  • Tickets keyboard_arrow_right
    Can I change the details on my tickets?

    Yes, but only the person who purchased the ticket can make these changes on Eventbrite. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your online event profile and/or in-person badge!

     

    To do this, log in to Eventbrite and make the changes, following these instructions. If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us on tickets@mindtheproduct.com and we will help you make the updates.

     

    Can I get a refund?

    We offer a full refund up to one month before all of our events (with the exception of our remote, expert-led workshops which have a refund deadline of two weeks). Simply log in to Eventbrite and request the refund following these instructions. As with changes, only the person who purchased the tickets can request a refund.

     

    Can I pay for my ticket(s) by invoice?

    As we are a small team we only offer payment by invoice if you are buying 5 tickets or more due to the additional overhead. Early Bird conference tickets cannot be purchased by invoice. Please also note that no tickets are held/issued until payment of the invoice has been received. Request to pay by invoice by emailing tickets@mindtheproduct.com

     

    • Tickets are not held until payment has been made – there are no exceptions to this.
    • We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements.
    • We do not fill in supplier detail forms for ticket invoices – if you cannot find details you require on our website – please ask.

     

    Please note: Ticket transfers are not possible for invite-only events such as our Leadership Meetups and Forums. If you need to update any of your own details (Twitter handle, job title etc) for these types of events please contact us on tickets@mindtheproduct.com and we will help you make the updates.

     

    Do you offer discounts for students, startups, non-profits, etc?

    The only discounts we offer are the Early Bird conference tickets (limit one ticket per order), which sell out in a matter of minutes, and the group discounts on General Release conference tickets where we do a 10% discount on 10 or more tickets. The ticket limit for purchasing online is 25. If you require more than 25 tickets please email us at tickets@mindtheproduct.com. Team Discount does not apply to our Early Bird or Last Chance tickets. We do not have any discounts available for group purchases of our workshops or Leadership Forum.

    To ensure you hear about the Early Bird conference tickets, make sure you are part of our Slack channel and receive our newsletter.

  • Visa Applications keyboard_arrow_right
    Can you create an invitation letter for my visa application?

    Absolutely. Fill in your details here and we will issue you an invitation letter. You will need to have already purchased a ticket for us to send you a letter. If your visa application is rejected for whatever reason, you can still request a refund in alignment with our refund policy.

  • Sponsorship keyboard_arrow_right
    How can I sponsor an event?

    Get in touch with sponsor@mindtheproduct.com for more information!

  • Speaker Information keyboard_arrow_right
    Do you have a call for speakers? How can I get on stage?

    We are always on the lookout for great speakers and research extensively to find the right mix and level of speakers to put on the #mtpcon stage. While we don’t do an open call for speakers, feel free to send us suggestions along with a recent video of a keynote talk. Keep in mind that we get numerous applications and are very selective to ensure we provide the best possible content for our audience. We also regularly check local ProductTanks for standout speakers that we could put on stage.

     

    If you are interested in speaking at ProductTank – contact your local organiser or if you want to submit a speaker suggestion for the conference check out our speaker criteria and apply.

  • At the Event keyboard_arrow_right
    How do I stay up-to-date and meet people in the community around your conferences?

    We have a number of ways for you to meet other attendees and engage with events surrounding our conferences. Make sure you read the emails that go out in the lead up to your conference to find out what networking app we are using and for extra events around each conference. Join the #mtpcon channel in our Slack Community to hear what others are doing around the conference or to meet other product people going to the event.

These FAQs apply to Mind the Product events in relation to Covid-19:

 

  • Cancellations, Alternatives, & Refunds keyboard_arrow_right
    Will Mind the Product cancel any upcoming conferences or workshops due to the Coronavirus?

    We understand the concern around cancelling events due to the Coronavirus. We run two main types of in-person events – our larger conferences which host between 500 – 1800 attendees and our public workshops which host groups of 10-25.

     

    2020 Conferences

    #mtpcon London (October 2020)

    Despite the recent easing of restrictions in the UK, the continued constraints around travel, safety, and large gatherings regarding the ongoing COVID-19 situation has led us to a decision. We will be pivoting our in-person conference, #mtpcon London 2020, online this November with the autumn edition of our smash hit event, #mtpcon Digital! And tickets are on sale now!

     

    Having run our first #mtpcon Digital in July, we can confidently say that much of what we love about our in-person events IS actually possible in a digital setting with the right planning and focus – plus a few additional perks which our in-person events can’t even deliver. We will be building on what we’ve learned, iterating, and leaning into the aspects you found most valuable from our summer edition of #mtpcon Digital.

    Ticket holders: Conference ticket holders have now been emailed with more information. Workshop and Leadership Forum ticket holders will be contacted via email with further details by the end of w/c August 17th. If you have not heard from us (as per the times stated here) please email us via tickets@mindtheproduct.com.

     

    Find out more about #mtpcon Digital

     

     

    Standalone Workshops

    Due to the Covid-19 outbreak, we have now cancelled all of our in-person standalone workshops for the foreseeable future. We are now delivering the same value via a new interactive remote format. Buy tickets now.

     

     

    Can I request a refund for my conference/workshop ticket?

    You may request a refund to any of our events within the refund deadline. If you are unable to attend due to illness or company travel bans after the refund deadline, we will not be able to accommodate the refund request.

     

    As always, we treat requests after refund deadlines on a case-by-case basis.

     

     

    What is the deadline to request a refund?

    Mind the Product’s refund policy, as per our Terms and Conditions, states that you may cancel your ticket for a full refund up to one month before the date of the event.

     

    However, in light of the Coronavirus, we will be offering temporary flexibility on the time period in which you can request a refund. Until further notice, you may cancel any tickets to a Mind the Product workshop or conference, up to two weeks before the event. Cancellations made before the two-week deadline will receive a refund.

     

     

    If I feel unwell and choose not to attend a future event, can I get a refund?

    If the situation improves and we are running our events in the coming months, as would be the case under normal circumstances, we strongly urge anyone who does not feel well, to not attend our events. Please be respectful of others and sensible about your own well-being. We will be unable to offer a refund should you not attend because you do not feel unwell.

     

     

    Will Mind the Product events be live-streamed?

    In July, we ran our first-ever online conference event, #mtpcon Digital – a three-day online conference gathering the best minds in our craft to help push it forward. See what people thought!

     

     

    Will more Mind the Product events be cancelled?

    As the Coronavirus situation unfolds we are (and will continue to) follow the advice of the government and local health authorities to ensure that our events are run with the best interests of all those involved, in mind. We will also be working closely with our venues and will act accordingly.

    If and when events are cancelled, ticket holders will be contacted directly with more information.

  • Health & Safety keyboard_arrow_right
    What is Mind the Product doing to ensure event environments are safe?

    We are making great efforts to stay informed and up-to-date on the latest advice and recommendations regarding Coronavirus and our events.

     

    We strongly recommend that all of our conference, meetup, and workshop attendees also stay aware of the latest information on the COVID-19 outbreak. You can find useful links on the WHO website and should seek more information through your national and local public health authority.

     

    General guidelines from the World Health Organisation are as follows:

     

    • Clean your hands regularly and thoroughly with a 60%+ alcohol-based hand rub and/or wash them with soap and hot water for a minimum of 20 seconds
    • Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing
    • Avoid touching your eyes, nose and mouth
    • Practice respiratory hygiene – this means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Dispose of used tissues immediately
    • If you have a fever, cough and difficulty breathing, seek medical care early and stay home if you feel unwell
    • If you have a fever, cough and difficulty breathing, seek medical attention and call in advance of visiting a healthcare provider
    • Follow the directions of your local health authority