Yes, but only the person who purchased the ticket can make these changes on Eventbrite. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your badge!
To do this, log in to Eventbrite and make the changes, following these instructions. If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us on tickets@mindtheproduct.com and we will help you make the updates.
We offer a full refund up to one month before the conference. Simply log in to Eventbrite and request the refund following these instructions. As with changes, only the person who purchased the tickets can request a refund.
As we are a small team we only offer payment by invoice if you are buying 5 tickets or more due to the additional overhead. Early Bird conference tickets cannot be purchased by invoice. Please also note that no tickets are held/issued until payment of the invoice has been received. Request to pay by invoice by emailing tickets@mindtheproduct.com
Please note: Ticket transfers are not possible for invite-only events such as our Leadership Meetups and Forums. If you need to update any of your own details (Twitter handle, job title etc) for these types of events please contact us on tickets@mindtheproduct.com and we will help you make the updates.
The only discounts we offer are the Early Bird conference tickets (limit one ticket per order), which sell out in a matter of minutes, and the group discounts on General Release conference tickets where we do a 10% discount on 10 or more tickets. The ticket limit for purchasing online is 25. If you require more than 25 tickets please email us at tickets@mindtheproduct.com. Team Discount does not apply to our Early Bird or Last Chance tickets. We do not have any discounts available for group purchases of our workshops or Leadership Forum.
To ensure you hear about the Early Bird tickets make sure you are part of our Slack channel and receive our newsletter.
Absolutely. Fill in your details here and we will issue you an invitation letter. You will need to have already purchased a ticket for us to send you a letter. If your visa application is rejected for whatever reason, you can still request a refund in alignment with our refund policy.
Get in touch with sponsor@mindtheproduct.com for more information!
We are always on the lookout for great speakers and research extensively to find the right mix and level of speakers to put on the #mtpcon stage. While we don’t do an open call for speakers, feel free to send us suggestions along with a recent video of a keynote talk. Keep in mind that we get numerous applications and are very selective to ensure we provide the best possible content for our audience. We also regularly check local ProductTanks for standout speakers that we could put on stage.
If you are interested in speaking at ProductTank – contact your local organiser or if you want to submit a speaker suggestion for the conference check out our speaker criteria and apply.
We have a number of ways for you to meet other attendees and engage with events surrounding the conference. Make sure you read the emails that go out in the lead up to the conference to find out what networking app we are using and for extra events around each conference. Join the #mtpcon channel in our Slack Community to hear what others are doing around the conference or to meet other product people going to the event.
We understand the concern around cancelling events due to the Coronavirus. We run two main types of events – our larger conferences which host between 500 – 1800 attendees and our public workshops which host groups of 10-25.
#mtpEngage Hamburg (June 2020)
We are aware of the recent announcement which bans large scale events in Germany until the end of August, and as such are extremely sad that MTP Engage Hamburg 2020 will not take place this June as initially planned (this includes our pre-conference workshops and Leadership Forum).
Ticket holders have now been contacted via email with regards to how you would like to manage your current bookings, including:
Thanks for your patience so far, as we’ve worked to arrange these alternatives.
#mtpcon San Francisco (July 2021)
We are still working towards delivering you an excellent learning and networking event in San Francisco this summer, however, due to the Coronavirus outbreak we are currently considering alternative options for San Fransisco which we will communicate in due course. In the event that #mtpcon San Francisco is cancelled, we will communicate further updates on any cancellations and issue full refunds to ticket holders.
#mtpcon London (October 2020)
We have no plans to cancel our London 2020 conference at this time and tickets are still on sale. Although large-scale gatherings are not being run at this time in the UK, it is simply too early to make a call on cancelling this event.
If we get close to the event and are forced to cancel, we will refund all attendees. Please note, we cannot be liable for any travel costs or expenses incurred so please ensure you have the correct cover when making travel bookings.
Due to the Covid-19 outbreak, we have now cancelled all of our in-person standalone workshops which were due to take place in April and May. We have now started delivering the same value via a new remote interactive format.
We will be sharing more information on our remote topics soon. If you are interested in taking part in a remote workshop, please register your interest by completing our quick form and we will get in touch with more details when we have them.
If you are a ticket holder for our July workshops, please sit tight for now! The situation is still developing but we’ll be in touch once we know more.
You may request a refund to any of our events within the refund deadline. If you are unable to attend due to illness or company travel bans after the refund deadline, we will not be able to accommodate the refund request.
As always, we treat requests after refund deadlines on a case-by-case basis.
Mind the Product’s refund policy, as per our Terms and Conditions, states that you may cancel your ticket for a full refund up to one month before the date of the event.
However, in light of the Coronavirus, we will be offering temporary flexibility on the time period in which you can request a refund. Until further notice, you may cancel any tickets to a Mind the Product workshop or conference, up to two weeks before the event. Cancellations made before the two-week deadline will receive a refund.
If the situation improves and we are running our events in the coming months, as would be the case under normal circumstances, we strongly urge anyone who does not feel well, to not attend our events. Please be respectful of others and sensible about your own well-being. We will be unable to offer a refund should you not attend because you do not feel unwell.
We are currently exploring alternative formats for our content and training. At this time, we do not believe that live-streaming our conferences in full is the answer, however, we are looking into unique formats and content presentations to address this audience and will announce any updates in due course.
As the Coronavirus situation unfolds we are (and will continue to) follow the advice of the government and local health authorities to ensure that our events are run with the best interests of all those involved, in mind. We will also be working closely with our venues and will act accordingly.
If and when events are cancelled, ticket holders will be contacted directly with more information.
We are making great efforts to stay informed and up-to-date on the latest advice and recommendations regarding Coronavirus and our events.
We strongly recommend that all of our conference, meetup, and workshop attendees also stay aware of the latest information on the COVID-19 outbreak. You can find useful links on the WHO website and should seek more information through your national and local public health authority.
General guidelines from the World Health Organisation are as follows:
