As a session moderator, you have an important job! You will introduce the speaker and be present throughout the session. Your aim is to support the speaker and troubleshoot any problems in the chat. Read on for our quick moderation guide.
We will provide you with the link to your session in advance of the conference, by email. This will enable you to enter the session with the speaker before any attendees.
Note: This link won’t work until the conference is live.
Speakers are given the opportunity to rehearse and get used to the space but at live events, it’s always possible that things can go wrong. To avoid any problems, there are 4 important things to discuss with your speaker:
We do tell speakers that they will be introduced but it’s a good idea to remind them and to introduce yourself in advance.
Check your speaker can share their screen/presentation. Here’s some advice if they need help:
Hopin will generally ask for access to mic & camera, but it doesn’t request access to your screen (obviously necessary for sharing your slides). This is generally only an issue on Macs, in which case you just need to update the screen privacy settings to permit “screen recording” for Chrome.
Check they know how to bring people on camera if they’d like to. Only you and the speaker can give people access to the stage. If they/you wish to do so, people can click to share their audio and their name/photo will appear beneath the main window. You can click to add them.
Ask how they would like to manage the Q&As at the end of their talk. Here are some options you can offer them:
You’ll find these at the bottom of the session screen.
Plus, you can click on Leave at the top right corner to leave the Session at any time.
Introducing your speaker should be simple and straightforward. Here’s a quick guide:
Here is a dummy intro example:
“Hi everyone, thank you for joining us. Shortly I’m going to hand over Joe Bloggs for this session on alignment. As I’m sure you already know Joe is VP Product at Google and he will be using this session to talk about the importance of developing alignment among your stakeholders. Feel free to engage with Joe and each other in the chat during the talk. At the end, we’ll have a Q&A session so please get your questions ready. Joe will be inviting you on screen to ask them after the talk.”
At times you might need to offer support in the chat. For example:
If someone is having problems that are taking over in the chat, open a new conversation with them in private chat to prevent it from distracting the conversation for other attendees.
When it comes to moderating the session (or anywhere in the event) in general, here are a few key points:
In the (hopefully) unlikely event that you spot behaviour in public that appears to be crossing the line into harassment or threats, or the apparent tone of a conversation starts to feel aggressive/confrontational/personal:
If you feel unsure of how to deal with these things, reach out to a member of the MTP team.
If, at any point, you feel unsure or need help, reach out to a member of the Mind the Product team.
You’ll know it’s us because it will say ‘organiser’ next to our name. Find us by searching for ‘Mind the Product’ in the ‘People’ section of the chat window.