Avoid any technical glitches during our digital events (hosted on Hopin) with these quick troubleshooting tips.
Hopin works best on Chrome and Firefox. Pro tip: Make sure your browser is up-to-date.
We recommend a minimum of 5mbps download and 2mbps upload. Ideally, we like to see 30mbps download and 10mbps upload or higher for the best quality – test your speed here.
This ensures that there are no other video applications holding onto audio or video for any reason.
This will help eliminate echo and feedback.
If you lose sound or can’t share your audio/video or screen share, try these steps (in order):
If you are continuing to have technical problems or are experiencing an issue not covered above please reach out to a member of the Mind the Product team or refer to the Hopin troubleshoot guide for a more extensive list of fixes.