Tag Archives | user experience

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Customer Retention Hacking: How to get Users to Commit

Customer retention is like dating. You don’t interact with your significant other the same way on your first date as you do on your 50th or 200th date. Similarly, giving a customer a great experience on day one isn’t going to be the same as on day 50. In order to boost retention numbers and […]

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Janna Bastow shares her product management toolkit at ProductTank Oslo

The Day-To-Day Product Management Toolkit

In this talk from ProductTank Oslo, Janna Bastow focused on practical advice: What tools should you use as a product manager, and how do you use them? As a product manager you have different areas that all need their own set of tools, such as design, customer success, analytics, product and overall efficiency. Good tools will […]

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Tami Weiss talks about how to keep your UX team happy at ProductTank Oslo

Defining Roles: Keeping UX Happy

Tami Weiss gets to the nitty gritty and tells it like it is. If you’ve seen the Venn diagram, product managers overlap in many domains. Little did we product managers know, UX has one with them placed in the middle! In this talk, Tami, the UX Lead at Knowit, defines clear responsibilities between UX teams […]

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User personas: don’t let them die…

Could you deliver great software without user personas? Possibly. Especially if you are the user of your own system. Having easy access to users or customers is not the luxury of many of us however. In most cases, these people are remote and distributed across large areas or even time zones. Not knowing who the […]

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Federico Selmi speaking at ProductTank London

Overcoming the Product Management and UX Overlap

Federico Selmi started his career as designer and now specialises in product management, customer validation and user centric design. Having worked at companies such as Education First, Shopa and Mindshapes, Federico has got a lot of experience with implementing best practices around lean customer development. In this warm and insightful talk from at ProductTank London […]

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Simon Norris talks about 'Product Mindfulness' at ProductTank London

Cultivating Product Mindfulness

Simon Norris has over 20 years’ experience in bringing his psychology background to bear in running digital businesses. After his first 6 years working at the digital cutting edge for brands and corporations, he has focussed consistently on the experience that technology and businesses provide their customers, and took to the stage in London’d February ProductTank […]

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Nick Haley at ProductTank, talking about digital product design at The Guardian

Creating Digital Products & Services at The Guardian

Nick Haley, Head of UX at Guardian News Media, joined us at ProductTank at the BBC to give us practical examples of how his team is becoming more agile and how digital products are iterated every day with real users, breaking his thoughts down into five core principles. 1 – Know Your Audience The UX […]

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MailRU User Growth

Surprising Stories of User Growth – Lessons Learned at Mail.Ru

As product managers, we are used to dealing with users: communicating with them, trying to understand their needs, showing them product ideas and getting their feedback. That’s at the core of what we believe product management basically is. We use several tools like user stories and personas, surveys and usability tests, A/B tests and experiments, […]

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Product Management Whiplash

Avoiding product management whiplash

I recently spent time with some new product managers and nearly all of them commented on how they found it difficult juggling the different disciplines involved. They’re right, there is a lot to juggle, and the context switching can cause some serious whiplash and brain-drain. Each phase of product development requires a different perspective, almost […]

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