LATEST POSTS

The Challenge of Managing - and Communicating - Customer Insights

BY Lorian Leong on February 7, 2017

When developing products, customer insight is vital to understanding the critical question: where are we going? Insights can help us better to understand our product and how it fits into the everyday lives of users — users who live in an age of abundance, where every product competes for a minute of attention. But insights […]

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From Customer Interview to Business Breakthrough

BY Zack Notes on December 13, 2016

In this talk at Product Tank NYC, I describe how a class project turned into my first major product build. As head of product management at UncommonGoods, I have used the wish list redesign and its success to demonstrate the value of customer feedback, data analysis, and iterative development. It has since served as the […]

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Five Reasons Not to Trust Your Analytics Data

BY Karine Masse on August 16, 2016

Don’t get me wrong, I’m an advocate of data-driven decisions and I prefer my opinions and ideas to be grounded in a robust number backed case. I can have jubilatory moments when analysing figures and seeing the positive impact of what I do, as a product manager. This is also why I continue working out […]

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When Customer Feedback Leads, Positive Metrics Follow

BY Tricia Cervenan on February 23, 2016

It’s an inarguable fact: Metrics are useful. But they’re missing something—they don’t tell you the whole story. Quantitative metrics can tell you that a problem exists, but they can’t tell you what exactly the problem is or why it exists. Product managers are often tasked with increasing KPIs on their products, but they can’t do […]

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Digital Marketing by Numbers - Objectives, Goals & KPIs

BY Chris Massey on February 19, 2016

Jono Alderson describes himself as a closet web developer, turned Technical SEO and analytics geek, and now focuses more on data analytics strategy. The key thing he points out in this talk is that data itself isn’t actually useful at all – it’ frameworks for understanding that data which will drive success. We don’t do […]

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Strange User Behaviours - More Lessons Learned at Mail.Ru

BY Olya Kuritsyna and Oleg Parinov on January 27, 2016

In our previous post, we shared three stories of surprising user growth at Mail.Ru – the curious circumstances that led us to gain (or, in one case, lose!) users, how we discovered the root causes, and what we learned about our customers in the process. For the most part, those tales were about how we […]

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6 Things a Product Manager Is Not

BY Masimba Sagwete on December 8, 2015

A product manager is simultaneously none of these six things and all of them at the same time. Not all of us get to work in organisations that are set up with specialists in each subject area. Being the generalists we tend to be, working in a smaller organisation is great for allowing us to […]

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Four Steps to a Free Data Analysis Platform for Your Product

BY Yoav Farbey on October 27, 2014

Understanding how customers use your product is a vital part of product management. To get this insight of how customers are interacting with your product, there are two different routes open to you: Qualitative research, or Quantitative research. Qualitative research involves such methods as user studies, sitting with a focus group, running workshops with users, […]

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Analytics and Decision-Making - Recap of August's ProductTank London

BY Jock Busuttil on October 23, 2014

August’s ProductTank on analytics and decision-making had everything – sex, drugs and racy pictures of hot plumbing action. Read on for an 18-rated recap. […]

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Video: Analytics for Non-Retail Environments

BY Eve Kekeh on September 24, 2014

Alec Cochrane joined ProductTank London’s August meetup to review practical examples of using analytics in non-retail environments. Alec, Digital Analytics consultant at When Can I Stop, has worked in analytics for 10 years on both the client and agency side in a number of different industries. In this video, Alec (@whencanistop) shares case studies from his career to show how […]

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