Author Archive | Jess Lane

Ole Mahrt - Product Manager at Monzo, talks at ProductTank London

Building a challenger bank the Monzo way – Ole Mahrt (ProductTank London)

In 2013, the Bank of England scaled back the rules and regulations involved in starting a bank. They hoped to kick-start technological innovation within the banking industry through increasing competition. Companies taking advantage of these changes are aptly labelled as “challenger banks”. Over the last three years there has been new banks springing up across […]

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Nate Clinton - Managing Director at Cooper - talks about the ROI of Design at ProductTank SF

What is the ROI of Design? – Nate Clinton (ProductTank San Francisco)

Nate Clinton works as the Managing Director for Cooper in their San Francisco studio. Before Cooper, Nate has held product and design leadership positions at StarMine, Thomson Reuters, and BuildZoom. As a consultancy Cooper leads initiatives in content creation, business development, and creative leadership. They regularly tackle the challenge of assessing and communicating the value […]

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Maxime Prades explains how to build an API that developers love at ProductTank SF

Building an API that Developers Love

Maxime Prades (Director of Product at Zendesk) takes you through the experience of building a platform at Zendesk and being part of an API-first company. He opens his talk by describing the clear value that Zendesk’s APIs are providing to their customer accounts and the business. For example, customer accounts using the rest API during […]

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Osama Hanif talks about the life of a product manager

The life of a Product Manager – Learning by Doing

Osama Hanif (Digital Solutions Manager at Telenor) launched the first digital agency in Lahore and went on to join Telenor Digital. Last summer he and a brand new team were challenged by Telenor to tackle smartphone users, especially in Asia, who don’t use data because of a fear of large unexpected bills. Osama’s talk is […]

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Rahel Bailie discussesthe importance of content in localisation at ProductTank London

Best Practices for Localisation

Rahel Bailie (Chief Knowledge Officer at Scroll LLP) describes content as the “new front door” to your business. From the home page to the error message on your checkout- content enables customers to understand your product and connect with your brand. The process of localisation adapts your content to make it understandable and recognisable by […]

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Christian Miccio and Kana Butkovic talk about internationalisation of complex products at ProductTank London

Launching Complex Products in International Markets

Christian Miccio (VP Product at First Data) and Kana Butkovic (Programme Director at First Data) set out a detailed strategy for launching physical products on an international scale. How do you manage return policies within a delivery supply chain that stretches across several countries? To what extent is your business model governed by local regulations? […]

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