Author Archive | Chris Massey

Peter Duggan discussed product idea generation at ProductTank NYC

Product Idea Generation – The Foundation of Product Development

Peter Duggan is Head of Product Management at Computershare Investor Services, where they have an intangible, service-based financial product, and as an organisation they are heavily focused on revenue goals. In this product idea generation walk-through from ProductTank NYC, Peter talks about how how to source, size, catalogue and prioritise new ideas from across the […]

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Scott Eblen talks about fintech and break traditions at ProductTank London

Fintech and Shotguns

In this talk from ProductTank London, Scott Eblen (previously Chief Product Officer at Nutmeg) shares some key lessons about product development in Fintech, and uses an interesting analogy to reframe the experience of product development in the Fintech world: manufacturing lead shot. Be Ready To Ignore Tradition In this case, there are actually two traditions that Scot […]

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Lindsay Silver shares a foundation tool for data-driven UX at ProductTank NYC

A Foundation for Data-Driven UX

At ProductTank NYC, Lindsay Silver talked about the challenges of blending the inspiration of fashion and taste with the guidance offered by huge amounts of hard data at Conde Nast, where he is the Head of Data Technology. Specifically, he walked through an internal data product for that leverages UX data to support creative and […]

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Tracy Abraham talks about marketplace banking at ProductTank London

Marketplace Banking – the “Uber-isation” of Financial Services

At ProductTank London, Tracy Abraham asked whether Finance will be the “final frontier” when it comes to disruption of our digital lives, given how heavily regulated and intense private our financial lives tend to be. Specifically, she explored the ways in which fintech startups are taking on the establishment, putting customers and tech ahead of bureaucracy and […]

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William Owen explains how prototypes can change culture and structure in an organisation (ProductTank London)

The Importance of Prototyping for People & Culture

William Owen (Founding Partner and Strategy Director at Made by Many) talks about his experience with clients like ITV and the BBC, and how the process of prototyping and making products in a Lean way changes culture at multiple levels within the organisation. Decision-Making and Culture Change Trying to introduce innovation within large organisations with a lot […]

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Claire Mitchell talks about how Continuous Delivery is being adopted at the BBC (ProductTank London)

Adopting Continuous Delivery at the BBC

By now, you’ve almost certainly heard about Continuous Delivery, and some of the benefits it brings to development and product teams. Claire Mitchell (Senior Product Manager at the BBC) talks about how her team at the BBC embraced Continuous Delivery and, as a result, felt huge benefits to their ability to build product and integrate as a team. […]

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Alex Watson explains the value of storytelling in product management (ProductTank London)

Managing Internal Communication for Big Projects

Alex Watson (at the time of recording, Head of Product at The Telegraph) takes us behind the scenes of a complex, rapid and responsive re-platforming of one of the UK’s largest news websites (up to 1 million unique users per month!)  What he reveals is that good story-telling is critical, as internal communication is essential when you’re […]

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Bede McCarthy talks about building product in the publishing sector (ProductTank London)

Building the Next Financial Times, Faster

In 2008, the Financial Times was redesigned in a supposedly Agile way – it took four years, they ended up just shipped what they had, and was not considered a resounding success. Bede McCarthy talks about the latest attempt to update the FT.com site, and how they’re getting it right. The team has hit every major milestone on […]

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Adam Thomas talks about building lean product teams at Storyful (ProductTank London)

Building Lean Product Teams at Storyful

Adam Thomas is Chief Product Officer at Storyful, who refer to themselves as “the human algorithm” – monitoring the social web, tracking content and looking for signals to discover news-worthy events, or content that brands, financial analysts, advertisers etc. can use. This data and content is all verified, validated and corroborate by real humans, and then pushed […]

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Abby Covert - Information architecture for any product (MTPCon SF 2016)

Making Sense of Any Product by Abby Covert

When people think about Information Architecture, they often think of walls covered in post-it notes and whiteboards covered in notes and diagrams. But these are just tools that represent plans and ideas and, more importantly, they’re a way to get into people’s heads and represent the information they’re working with. Information is a ‘material’ that […]

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